Many government offices and public entities accept clients by appointment only. Here is a guide to using MyVisit, the website that enables you to create appointments for all government offices easily and efficiently.

In Israel appointments are scheduled online via the MyVisit website or app (Android , IOS).

The Ministries that you can schedule appointments for on MyVisit include:

  • Misrad Haklita (Ministry of Aliyah and Integration)
  • Misrad Hapnim (The Ministry of Interior – רשות האוכלוסין וההגירה  The Population and Immigration Authority)
  • The Ministry of Transportation
  • The Israel Postal service
  • Rental Assistance companies
  • Rabbinical Courts
  • Water Companies
  • Municipalities and many more

Some of the offices that offer scheduling online appointment may not require appointments at this time, although having an appointment will shorten your wait upon arrival as those with appointments are serviced before walk-ins.

For the purpose of this guide we have chosen to walk you through scheduling appointments with 4 government offices.

The system is similar for all offices, follow the logic and steps below and remember we are happy to walk you through this process if you are unable to complete this on your own.

For assistance with scheduling appointments, call NBN Answers *3680 or email Answers@nbn.org.il.

To get started, go to https://myvisit.com/#!/home/il
Select the office you wish to set an appointment with and follow the instructions in the tabs below.

For the purpose of this guide we have chosen to walk you through scheduling an appointment with Misrad Hapnim.

The system is similar for all offices, follow the logic and steps below and remember we are happy to walk you through this process if you are unable to complete this on your own.

For assistance with scheduling appointments, call NBN Answers *3680 or email Answers@nbn.org.il.

  1. Go to https://myvisit.com/#!/home/provider/56
  2. Select the square with the colorful Magen David star that says רשות האוכלוסין והגירה Population and Immigration Authority and looks like the following image

3. Type the city in which you would like to receive service (in Hebrew) and select the appropriate location.
Below is a list of locations, copy the Hebrew wording and paste into the search bar for easy searching.

Tel Aviv – לשכת תל אביב מרכז (קריית הממשלה)
Jerusalem – לשכת ירושלים
Be’er Sheva – לשכת באר שבע
Nazareth – לשכת נוף גליל (נצרת עילית)
Haifa – לשכת חיפה
Eilat – לשכת אילת

4. Click on תיאום פגישה לתיעוד ביומטרי (Schedule an appointment for Biometric documentation)

5. Enter your Teudat Zehut number and click continue:

6. Enter your cell phone number and click continue:

7. Choose service
1. Issuing biometric documents
2. First biometric passport
3. Biometric passport renewal
4. Biometric passport – lost, stolen, destroyed
5. Change of marital status (with last name selection)
6. Change of first/ last name
7. Declaration of birth date (day and month)

8. Lastly, enter your preferred date/time for the appointment:

9. The next screen will show you your appointment details, and you will then click “Create Appointment”.

10. Mazal tov! You have successfully scheduled your appointment. You should receive a confirmation SMS from MyVisit containing the appointment details.
In addition you will see the following screen which summarizes and approves the appointment details.

Updated: November 3, 2020

First appointments with Misrad Haklita generally cannot be made via MyVisit. Email or call your local branch of Misrad Haklita to schedule an appointment with a personal Klita counselor, you can find the contact information here.

After your initial registration with Misrad Haklita you will be able to schedule appointments for Misrad Haklita through the website or app.

  1. Go to https://myvisit.com/#!/home/provider/65
  2. Select the box on the bottom right with the colorful Magen David star that looks like the following image.

3. Type your Teudat Zehut (Israeli ID) number and click Continue.

  1. Type your cellphone number, then click Continue.
    You must use an Israeli cellphone number that receives SMS messages.

  1. Next, you will select the purpose of your visit from the options below.

  1. The system will automatically select the office closest to the address that appears on your Teudat Zehut. (This address can be updated at Misrad Hapnim, or online using your gov.il account.)
  2. Select the date and time of your appointment and confirm.

  1. Finally, click on קבע פגישה (set appointment).
  1. Finally, click on קבע פגישה (set appointment)

  1. Mazal tov! You have successfully scheduled your appointment. You should receive a confirmation SMS from MyVisit containing the appointment details.

Updated: September 10, 2020

  1. Go to https://myvisit.com/#!/home/provider/29
  2. Select the box on the top left that looks like the following image.

  1. Choose purpose of your visit (license conversion will fall under the second option, פעולות רישוי לרכב ולנהג):

  1. Next you will choose the branch nearest to you. See here for a list of branches that deal with license conversions, in general it is best to go to a regional branch for this service:

  1. Next, choose the service פעולות רישוי לרכב ולנהג to continue:

  1. Enter your Teudat Zehut number and click continue:

  1. Enter your cell phone number and click continue:

  1. Enter your first name (in Hebrew, as appears on your Teudat Zehut):

  1. Then, your last name (in Hebrew, as appears on your Teudat Zehut):

  1. Lastly, enter your preferred date/time for the appointment:

  1. The next screen will show you your appointment details, and you will then click “Create Appointment”.

  1. Mazal tov! You have successfully scheduled your appointment. You should receive a confirmation SMS from MyVisit containing the appointment details.

Updated: November 3, 2020

  1. Go to https://myvisit.com/#!/home/provider/11
  2. Select the red box on the second row in the middle that looks like the following image.

3. Choose the branch nearest to you.

4. Next, choose אנשב כל (general service):

5. Enter your cell phone number and click continue:

6. Lastly, enter your preferred date/time for the appointment:

7. The next screen will show you your appointment details, and you will then click “Create Appointment”.

8. Mazal tov! You have successfully scheduled your appointment. You should receive a confirmation SMS from MyVisit containing the appointment details.
In addition you will see the following screen which summarizes and approves the appointment details.

Updated: November 3, 2020

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