Many government offices and public entities accept clients by appointment only. Here is a guide to using MyVisit, the website that enables you to create appointments for all government offices easily and efficiently.
*Note that certain types of appointments for various government offices cannot be made through MyVisit, rather need to be made by email or through a designated form. Those are illustrated below as well
In Israel appointments are scheduled online via the MyVisit website or app (Android , IOS).
The Ministries that you can schedule appointments for on MyVisit include:
- Misrad Haklita (Ministry of Aliyah and Integration)
- Misrad Hapnim (The Ministry of Interior – רשות האוכלוסין וההגירה The Population and Immigration Authority)
- The Ministry of Transportation
- The Israel Postal service
- Rental Assistance companies
- Rabbinical Courts
- Water Companies
- Municipalities and many more
Some of the offices that offer scheduling online appointment may not require appointments at this time, although having an appointment will shorten your wait upon arrival as those with appointments are serviced before walk-ins.
For the purpose of this guide we have chosen to walk you through scheduling appointments with 4 government offices.
The system is similar for all offices. Follow the steps illustrated below and remember we are happy to walk you through this process if you are unable to complete it on your own.
For assistance in navigating the MyVisit website to schedule appointments, call NBN Answers *3680 or email [email protected].
Guides for scheduling appointments through MyVisit:
In this guide you will go through all the steps necessary in order to schedule an appointment with Misrad Hapnim.
The system is similar for all offices. Follow the steps below and remember we are happy to walk you through this process if you are unable to complete it on your own.
For assistance in navigating the MyVisit website to schedule appointments, call NBN Answers *3680 or email [email protected].
- Go to MyVisit
- Select the square with the colorful Magen David star that says רשות האוכלוסין והגירה Population and Immigration Authority and looks like the following image
3. Type the city in which you would like to receive service (in Hebrew) and select the appropriate location.
Below is a list of locations, copy the Hebrew wording and paste into the search bar for easy searching.
Tel Aviv – לשכת תל אביב מרכז (קריית הממשלה)
Jerusalem – לשכת ירושלים
Be’er Sheva – לשכת באר שבע
Nazareth – לשכת נוף גליל (נצרת עילית)
Haifa – לשכת חיפה
Eilat – לשכת אילת
4. Click on תיאום פגישה לתיעוד ביומטרי (Schedule an appointment for Biometric documentation)
5. Enter your Teudat Zehut number and click continue:
6. Enter your cell phone number and click continue:
7. Choose service
1. Issuing biometric documents
2. First biometric passport
3. Biometric passport renewal
4. Biometric passport – lost, stolen, destroyed
5. Change of marital status (with last name selection)
6. Change of first/ last name
7. Declaration of birth date (day and month)
8. Lastly, enter your preferred date/time for the appointment:
9. The next screen will show you your appointment details, and you will then click “Create Appointment”.
10. Mazal tov! You have successfully scheduled your appointment. You should receive a confirmation SMS from MyVisit containing the appointment details.
In addition you will see the following screen which summarizes and approves the appointment details.
Updated: November 3, 2020
First appointments with Misrad Haklita generally cannot be made via MyVisit. See the guide below Misrad Haklita – First appointment for more information.
After your initial registration with Misrad Haklita you will be able to schedule appointments for Misrad Haklita through the website or app.
- Go to MyVisit
- Select the box on the bottom right with the colorful Magen David star that looks like the following image.
3. Type your Teudat Zehut (Israeli ID) number and click Continue.
- Type your cellphone number, then click Continue.
You must use an Israeli cellphone number that receives SMS messages.
- Next, you will select the purpose of your visit from the options below.
- The system will automatically select the office closest to the address that appears on your Teudat Zehut. (This address can be updated at Misrad Hapnim, or online using your gov.il account.)
- Select the date and time of your appointment and confirm.
- Finally, click on קבע פגישה (set appointment).
- Finally, click on קבע פגישה (set appointment)
- Mazal tov! You have successfully scheduled your appointment. You should receive a confirmation SMS from MyVisit containing the appointment details.
Updated: September 10, 2020
- Go to MyVisit
- Sign in by filling in the captcha and your phone number
3. Provide the verification code that was sent by SMS to your phone
4. Select the image called משרד התחבורה והבטיחות בדרכים.
5. You will be taken to a new website called govisit. Scroll down until you get to המרת רשיונות נהיגה זר and choose the second option.
6. Click on the button that says להמשך זימון התור
7. Input your phone number
8. Fill in the verification code that was sent to your phone by SMS
9. Fill in your Teudat Zehut number
10. In Hebrew, type in the name of the city where you wish to access Misrad Hatachbura services. The city name should pop up as you are typing. Click on it. Then, choose a branch.
11. Select a day and time for your appointment.
Mazal tov! You have successfully scheduled your appointment!
Updated: March 28, 2023
- Go to https://myvisit.com/#!/home/provider/11
- Select the red box on the second row in the middle that looks like the following image.
3. Choose the branch nearest to you.
4. Next, choose אנשב כל (general service):
5. Enter your cell phone number and click continue:
6. Lastly, enter your preferred date/time for the appointment:
7. The next screen will show you your appointment details, and you will then click “Create Appointment”.
8. Mazal tov! You have successfully scheduled your appointment. You should receive a confirmation SMS from MyVisit containing the appointment details.
In addition you will see the following screen which summarizes and approves the appointment details.
Updated: November 3, 2020
Guides for scheduling appointments that cannot be done through MyVisit:
This guide will walk you through the process for scheduling an appointment with the Visa department at Misrad Hapnim. This service is not available at every branch of Misrad Hapnim. To see a list of the branches with Visa services click here.
There are two ways to request an appointment with the Visa department at your nearest Misrad Hapnim. The first is by filling out an online application, available on their website. The second is to send an email to the branch itself. We strongly recommend trying both methods simultaneously as different branches prefer different methods of communication.
In order to make an appointment as a former A1, schedule an appointment with the Visa – Ashrot (אשרות) department of the Population and Immigration Authority (רשות האוכלוסין וההגירה) by following the steps below.
For assistance in navigating the website to schedule appointments, call NBN Answers *3680 or email [email protected].
To request an appointment through the online application:
- Click the following: The Population and Immigration Authority Branches page.
This is what you will see:
2. Click the city of your choice
3. Once you have chosen your city, more text will drop down. Now, click the blue button that says “לפרטים נוספים”
4. Then, click on “אשרות, מעמד ואזרחות”:
5. Then you will see these two options drop down→ click on “להזמנת תור לאשרות”:
6. You will then be taken to the following page to schedule your appointment. Click on “להגשת בקשה”:
7. Fill in your personal information and press the button on the bottom left marked “לשלב הבא”
8. Fill in the rest of the information and click “שלח”
You have now completed your request for an appointment with the Visa department at Misrad Hapnim! Look out for a response email or SMS to complete scheduling this appointment.
To request an appointment by emailing your local branch:
Follow steps 1-4 as listed above.
When you arrive at the following page, you will find your branch’s email address, as highlighted below. Send an email to this email address requesting an appointment.
Updated: Jan, 2023
First appointments with Misrad Haklita generally cannot be made via MyVisit because the system will not yet recognize your Teudat Zehut number. After your first meeting with Misrad Haklita, subsequent appointments may be made through MyVisit using the guide above.
You will need to email your local Misrad Haklita branch in order to schedule your first appointment. Click here to see the list of Misrad Haklita branches. Make sure that the branch you are emailing reflects your official address as it is written on the Sefach (addendum) on your Teudat Zehut.
