Upon completion of the application process for your new Biometric Teudat Zehut in Misrad Hapnim, your new Biometric Teudat Zehut will be hand delivered to you via a courier, or possibly mailed directly to you via registered mail.
Below is the full rundown regarding the process of receiving and activating your new Biometric Teudat Zehut.
Personal code and passwords page
Click here to see an example of this page.
Upon completion of the application process you will receive a document that includes your personal code and passwords.
The Personal code will be used for identification by the courier upon receiving your Teudat Zehut. This code will also be sent to you via SMS for your use, this code is used in order to ensure the Teudat Zehut will be delivered only to you.
The Personal passwords will be used in order to access and use services on the government website www.gov.il or via the automated machines in the branches of the Population & Immigration Authority of Misrad Hapnim (Ministry of Interior).
Delivery of the Teudat Zehut into your possession
Your Teudat Zehut will be hand delivered by a courier as registered mail from the Population & Immigration Authority. The courier will arrive at the address that you have supplied upon application to the service representative in the branch of Misrad Hapnim.
Upon delivery, the courier will ask you to:
- Identify yourself by presenting a Teudat Zehut, Passport, Driver’s License, Army Officer card*.
- Present the Personal Code presented on the Passwords document in the SMS you have received.
The courier will verify your Personal Code prior to handing over the Teudat Zehut.
Please Note: Without presenting your Personal Code, the Teudat Zehut will not be delivered.
If you are not home when the courier arrives, the courier will either leave a registered mail slip for picking up your Teudat Zehut at the nearest post office location, or you will receive an SMS with the address of the post office location in which your Teudat Zehut will be waiting for you, and the process (for receiving your Teudat Zehut, including providing the personal code) will be done at the Post Office upon pick up. Registered mail that is not be picked up within 15 days will be returned to the Population & Immigration Authority branch in which you applied. The Teudat Zehut will be given in the branch following the identification and personal code process.
Activation of your Teudat Zehut
After receiving your Teudat Zehut, you will be sent an SMS message from the Population & Immigration Authority (‘Activation SMS’) in order to verify the document was in fact received by you (the SMS may arrive a day or two later). If you do not have a cellphone, a voice message will be sent to the home phone number you provided upon application.
You will be asked to respond to the SMS or voice message in a simple fashion confirming whether or not you have received the Teudat Zehut (1= Yes, received 0=No, haven’t received).
Only after confirming receipt, your new Teudat Zehut will become valid in the Ministry’s registry. (This can take a couple of hours, and you will receive an additional SMS stating your ID has been activated). This will allow you to perform various actions on the government website and via the automated self-service machines.
If you do not receive an activation SMS or you didn’t replied to the SMS/phone call within 24 hours of receipt, you will need to go in person to the nearest office of the Population & Immigration Authority (Misrad Hapnim) in person. You can try calling their call center at *3450 but it’s very hard to reach them.
Important Note! If you do not activate your new Teudat Zehut and your old Teudat Zehut expires you will no longer be able to receive services from Public and Governmental entities.
Upon receipt of the new Teudat Zehut, you must shred your temporary Teudat Zehut. It is recommended that you don’t dispose of it while it is whole.
* Upon delivery of a first Teudat Zehut for an applicant under 18 years old you must present to the courier the Teudat Zehut and Sefach (Addendum) of a parent on which the name of the applicant is presented.
You can find additional information in the Population & Immigration Authority’s website www.piba.gov.il or via their service and information center *3450.