Overview

Reports to: Director of Registration
Position: 2 positions; full time
Work setup: 4 office days, 1 from home; 5 evening shifts a week, 4:00–11:00 PM (Israel time)

About the Role
Mayanot Israel, a leading Birthright Israel trip provider based in Jerusalem, brings thousands of
North American students to Israel every year in partnership with Chabad on Campus. Each Group
Registration Manager owns a portfolio of Mayanot groups and directly manages three Customer
Service Representatives (CSRs), moving those groups from recruitment to final Registration: knowing
every group’s real status, spotting risks early and handling requests from Chabad emissaries
(Shluchim).

Key Responsibilities
● Group Portfolio Ownership
● Own applications, interviews, eligibility, offers and assignments for your groups.
● Drive fulfillment and seats: capacity, waitlists, replacements and friend requests.
● Watch interview and document queues and step in early when work slips.
● Team Leadership
● Directly manage, coach and prioritize three CSRs: daily lists, quality and output.
● Coordinate CSR shift and channel coverage with the Director of Registration.
● Offers, Escalations & Handoff
● Manage offers, acceptances and replacements per policy and Birthright rules.
● Flag at-risk and high-demand groups early, with data and recommendations.
● Escalate complex eligibility cases; hand finalized groups to Trip Operations.

Qualifications
● Strong ownership and judgment: manages many groups at once without losing detail.
● Comfortable with spreadsheets, dashboards, CRM systems and high-volume data.
● Leads execution staff with clear priorities, coaching and accountability.
● Confident with applicants, Shluchim and leadership; excellent English (no Hebrew needed).
● Ablty to convey passion for Am Yisrael, Eretz Yisrael, and the Chabad approach to Jewish life and learning.

 

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