Overview
About the Role
The Nefesh B’Nefesh FIDF’s Lone Soldiers Program supports international Lone Soldiers from around the world throughout every stage of their journey — from pre-draft through active service and beyond.
We are seeking a compassionate, organized, and proactive Lone Soldiers Engagement Advisor to join our engagement team. This role serves as a primary point of contact for Lone Soldiers and draftees, ensuring timely communication, empathetic support, and efficient coordination of inquiries and follow-up.
This is a critical front-facing position that helps maintain the high level of responsiveness and care that defines our program.
Responsibilities:
Hotline Operations (6563)
- Answer incoming calls to the 6563 hotline during operating hours.
- Provide accurate, empathetic, and efficient assistance to Lone Soldiers with questions or concerns.
- Triage inquiries and escalate complex or sensitive cases to the appropriate advisor team when needed.
Email & Communication Management
- Monitor the Lone Soldiers inbox throughout office hours.
- Respond directly to inquiries when appropriate.
- Forward or flag messages requiring advisor input or follow-up.
- Make proactive outreach phone calls as needed.
CRM & Documentation
- Log all relevant interactions in Salesforce or other CRM systems.
- Maintain accurate and organized records of communications and follow-ups.
Qualifications:
- High-level Hebrew speaker required (additional languages are an advantage).
- Previous experience as a Lone Soldier – a strong advantage.
- Excellent written and verbal communication skills.
- Strong organizational skills with high attention to detail.
- Ability to multitask and prioritize in a fast-paced environment.
- Experience in a customer-facing, support, or service-oriented role preferred.
- Comfortable working both independently and collaboratively.
- Familiarity with Salesforce or similar CRM systems is an advantage.
- Passion for supporting Lone Soldiers and sensitivity to the unique challenges they face
