Overview

This is an NBN Connect post on behalf of another organization.

As a Customer Support Engineer, you will:
– Be in charge of our customer happiness and deliver amazing service.
– Become a product expert who knows the ins and outs of what our company has to offer by helping our customers maximize the value they receive from us.
– Proactively identify opportunities and optimization points to help our customers grow.
– Represent the customer voice internally in Product, Marketing, and Business Development discussions

What you’ll need:
– At least 1 year of experience in customer service-facing roles.
– High-level English, both written and verbal (native-level or bilingual proficiency) – Must.
– Excellent communication skills and customer-oriented attitude – Must.
– Knowledge of web technologies such as HTML & CSS – advantage.
– Strong troubleshooting capabilities.
– Ability to work in an agile, fast-paced, and dynamic environment.