Overview

 This is an NBN Connect post on behalf of another organization.

Responsibilities:

  • Drive results in campaigns and in client’s fundraising work
  • Guide clients through planning and launch, and help them make the moves that count
  • Manage client renewals and find where we can increase support for clients
  • Manage each client relationship from start to finish using our customer database and software
  • Keep every client moving forward, so nothing falls through the cracks
  • Work alongside our account executives and advisors, and carry a target for keeping and growing your client relationships.

Requirements:

  • 5+ years in customer success, account management, including hands-on experience keeping and growing client accounts
  • Comfort with a CRM and with numbers
  • Native-level English, written and spoken, and confidence leading client conversations
  • Familiarity with the Jewish nonprofit world (a plus)