Overview

This is an NBN Connect role on behalf of another organization.

About the Role

We are seeking a proactive and organized Client Success & Sales Support Specialist to support our sales team and help provide a positive experience for both potential and onboarding clients. This role supports Sales Development Representatives (SDRs), engages with clients exploring pro-bono and paid services, and gathers feedback during the early stages of their interaction with us.

Evening availability is required to align with U.S.-based client communication. This role is ideal for someone who enjoys communicating with people, staying organized, and taking responsibility for moving conversations forward.

—

Key Responsibilities

Sales Team & SDR Support

· Assist SDRs with lead tracking, CRM updates, and follow-up coordination

· Prepare background notes and materials ahead of prospect calls

· Help schedule consultations and internal meetings

· Monitor lead status and flag opportunities for review

Client Interaction & Service Support

· Communicate with potential clients interested in both paid and pro-bono services

· Assist clients through the onboarding process and help answer questions

· Serve as a liaison between clients and internal teams when needed

· Keep client records accurate and up to date

Feedback Gathering & Insight Sharing

· Reach out to clients during early engagement and onboarding to gather informal feedback

· Document client impressions, expectations, and concerns

· Share relevant insights with the sales and operations teams to help refine the client experience

—

What We’re Looking For

· Clear and professional communication skills in English

· Organized, responsible, and reliable

· Able to manage multiple tasks and maintain accurate records

· Comfortable speaking with clients and coordinating across teams

· Training will be provided

—

What We Offer

· A mission-driven team working on meaningful investigations

· Flexible evening schedule (minimum 4 hours/day, 4–5 days a week)

· A supportive work environment with opportunities for growth

· Potential for advancement into Operations or Sales positions based on performance and interest

· A chance to make a real impact through both operational and client-facing work