Overview

Job description

About Atera 

Atera is leading the future of IT with the world’s first Autonomous IT platform, with built-in AI agents. At its core is IT Autopilot, functioning as a personal IT professional for every employee, and AI Copilot, an IT technician’s companion designed to boost productivity and efficiency. The full-stack platform unifies RMM, ticketing, help desk, patch management, and all essential IT operations into one secure, scalable solution. Trusted by 13,000+ customers in 120+ countries, Atera helps organizations scale, boost service quality, and turn IT into a driver of lasting business growth.

About the Role

As an Account Manager at Atera, you’ll be a key growth driver—responsible for managing and expanding a portfolio of high-potential customers. You’ll deepen relationships across accounts, becoming a trusted advisor who understands each customer’s unique goals and aligns Atera’s value to their business outcomes. This is more than a sales role: it’s a strategic, consultative position where you’ll shape the future of Account Management at Atera.

You’ll collaborate cross-functionally with Sales, Customer Success, Product, and Support to champion your accounts internally and externally. In a fast-paced, global environment, you’ll also help define and scale the tools, processes, and best practices that fuel our long-term growth.

Responsibilities

  • Manage a portfolio of enterprise and managed accounts, building strong, multi-level relationships
  • Act as a trusted advisor by aligning Atera’s value to customer goals and business needs
  • Identify and execute on growth opportunities through upsell and cross-sell (e.g. Autopilot, Copilot)
  • Lead QBRs and strategic planning to drive customer alignment and retention
  • Collaborate cross-functionally to share insights and influence product and customer strategy
  • Monitor account health, proactively mitigating risk and driving satisfaction
  • Help build scalable processes and playbooks to support revenue growth

Requirements

  • 4+ years in a quota-carrying position such as Account Management, Expansion, or Account Executive within B2B SaaS (IT or tech-related industries a plus)
  • Proven success in growing existing customer relationships, consistently hitting expansion and retention targets
  • Skilled in contract negotiations, expansion discussions, and renewal management
  • Proficient with Salesforce and familiar with tools like Gong
  • Strong commercial instincts: understanding customer needs, identifying opportunities, and creating win-win solutions
  • Strong customer-facing and presentation skills with the ability to establish credibility and strong relationships with customers
  • Excellent communicator: clear, empathetic, and persuasive across multiple mediums

Bonus Points If You Have

  • Analytical skills using tools like Excel, Looker, or Tableau
  • Experience working with IT service providers, MSPs, or technical buyers
  • Success in a high-growth, scale-up SaaS environment
  • Multilingual skills for engaging a global customer base
Tell them you heard about the position from Nefesh B’Nefesh. 

Please do not repost.