Overview

We are looking for an experienced manager to lead teams in a fast-paced, detail-oriented operations environment.

This role is best suited for someone who has directly managed people and teams, not only projects or processes. The ideal candidate has experience overseeing employee performance, coaching team members, managing workload, improving quality, and ensuring deadlines are met.

The work involves structured workflows, documentation review, deadline-driven submissions, quality control, internal coordination, and ongoing process improvement. Strong operational skills are important, but the main focus of the role is people leadership and team accountability.

Responsibilities Include:

Managing a team and taking ownership of overall team performance
Monitoring productivity, quality, workload, and deadlines
Coaching, training, and developing team members
Working with team leads to ensure daily workflow is moving properly
Addressing performance issues and reinforcing standards
Supporting hiring, onboarding, staffing, and team structure
Managing escalations and resolving operational or personnel issues
Identifying process gaps and helping improve efficiency and consistency
Reporting to senior leadership on performance, risks, staffing needs, and operational priorities
For senior-level candidates, the role may include managing managers or multiple teams, overseeing broader operational performance, improving processes across teams, and supporting resource planning

Qualifications:

Prior experience directly managing a team
Strong people-management skills, including coaching, accountability, feedback, and performance management
Ability to lead in a high-volume, detail-sensitive environment
Strong organization, judgment, follow-through, and communication skills
Comfortable managing metrics, deadlines, escalations, and changing priorities
Experience in healthcare operations, claims, billing, insurance, legal operations, reimbursement, or similar regulated/document-heavy environments is a plus
Reliable wired internet connection through a router (hotspots and dongles are not permitted)
Availability for at least 4–5 hours of overlap with U.S. business hours
Full-time availability (40 hours per week)

Important:
This is a management role, not only an operations-support role. We are looking for candidates who have been responsible for people, performance, and team outcomes.

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