Overview

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ROLE OVERVIEW:
The Operations Coordinator plays a central role in ensuring the smooth day-to-day functioning of
our Jerusalem office and supporting organizational operations. Working closely with the Chief
Operations Officer (COO) and broader team, this role is responsible for maintaining an organized,
welcoming, and efficient office environment, supporting staff processes, coordinating key internal
operations, and contributing to Salesforce administrative work.
This position requires strong organizational skills, initiative, attention to detail, and a proactive,
service-oriented approach to supporting both people and systems across the organization. The
role also requires consistent in-person presence in the Jerusalem office and close collaboration
with the COO and broader team.
Success in this role will be defined by the ability to anticipate needs, maintain a high level of
organization, and create a smooth and effective operational environment. The
person filling this position will also gain valuable Salesforce Administration skills, operational
experience, and professional knowledge applicable to future career growth.

KEY RESPONSIBILITIES:
Daily Office Operations & Management
• Open the office on designated mornings, ensuring spaces are set up and ready for the day
(lights, shared spaces, general readiness).
• Maintain a clean, organized, and welcoming office environment throughout the day.
• Manage office snacks, drinks, and supplies, including monitoring inventory and
independently purchasing and restocking as needed.
• Ensure access and readiness of office spaces, responding to day-to-day operational needs
as they arise and special set up and ordering for particular meetings.

Operational & Administrative Support
• Work closely with the COO on ongoing administrative, HR and operational tasks, including
coordination, follow-up, and implementation of internal processes.
• Take an active role in the employee onboarding process:
o Ensure onboarding workflows and boards (e.g., Monday.com) are accurate,
complete, and up to date through coordination with relevant team members.
o Serve as the primary point of contact for onboarding-related logistics, particularly

IT access, office setup, and day-one readiness.
• Administer and maintain the organizational calendar:
o Ensure accurate and up-to-date tracking of programs, events, staff schedules,
office closures, holidays, and vacations.
o Coordinate scheduling needs across team members as required.
• Provide end-to-end coordination and technical support for large virtual meetings, including
Zoom setup and management (breakout rooms, participant support, troubleshooting),
presenter and materials support, and agenda flow and timing oversight to ensure a
seamless and professional participant experience.

Staff Experience & Organizational Events
• Assist in planning and execution of staff retreats, organizational meetings, and team
events:
o Coordinate logistics, including travel, accommodations, scheduling, catering and
materials.
o Liaise with vendors and venues as needed.
o Support a positive and engaging staff experience through thoughtful planning and
execution. ( Participation in the retreat itself is not assumed and will be determined separately based on organizational needs.)
• Support ongoing staff culture initiatives, including team gatherings, lunches (monthly), and
celebrations (e.g., birthdays), ensuring consistency and attention to detail.

Tech Support for the Jerusalem Office
• Serve as a first point of contact for day-to-day office technology needs:
o Provide basic troubleshooting and support for Apple-based laptops and their
software
o Assist staff with resolving common technical issues and coordinate with external
support when needed.
• Support administrative management of organizational platforms:
o Basic administrative tasks across systems (e.g., Google Workspace, Monday.com,
MS Office, etc.).
o Help ensure systems are functioning smoothly from a user perspective.
• Serve as the point of contact on all Salesforce-related matters for the Israel office.
o Support Salesforce operations, including maintaining reports and dashboards,
managing contacts and lists, and helping ensure data accuracy and organization.
o Coordinate with our external Salesforce implementation team on ongoing
projects, troubleshooting, and system improvements.
o We will provide Salesforce Administrator training as part of the role; prior Salesforce
experience is considered a strong advantage
• Support the rollout and implementation of the ‘technology and systems project’ led by an
external consultant.
• Act as a reliable internal coordinator to ensure that technology-related projects move
forward in an organized and timely manner.

SKILLS AND QUALIFICATIONS:
This position is intended for a candidate who has recently completed their degree and is seeking
their first or second professional role. As a prerequisite, the candidate should be driven by our mission, in addition to possessing the following qualifications:
• A bachelor’s degree
• Excellent written and verbal English skills
• Experience using project management tools such as Monday.com and CRM systems such
as Salesforce – an advantage
• A proactive attitude, willingness to learn, and commitment to professional excellence and
teamwork

POSITION DETAILS
• This is a full-time position starting in July 2026 with standard working hours of 9:00-
17:00 from Sunday to Thursday.
• This is a 6-month maternity leave cover position, with the possibility of becoming
permanent based on organizational needs and fit.
• Our policy is that Jerusalem-based team members are present in the
office in Talpiot, Jerusalem, 5 days a week.