{"id":100040586,"date":"2026-11-09T17:07:16","date_gmt":"2026-11-09T17:07:16","guid":{"rendered":"https:\/\/www.nbn.org.il\/jobboard\/?post_type=job_listing&#038;p=100040586"},"modified":"2026-11-09T17:07:16","modified_gmt":"2026-11-09T17:07:16","slug":"customer-success-operations-specialist-student","status":"publish","type":"job_listing","link":"https:\/\/www.nbn.org.il\/jobboard\/job\/customer-success-operations-specialist-student\/","title":{"rendered":"Customer Success Operations Specialist &#8211; Student"},"content":{"rendered":"<p class=\"x_MsoNormal\"><span data-olk-copy-source=\"MessageBody\"><strong>Job Description<\/strong><\/p>\n<p>We\u2019re looking for someone practical and hands-on to help our Customer Success and Service teams work more effectively.<\/p>\n<p>Working with the CX Director, Product Marketing and our global teams, you\u2019ll turn ideas into useful customer communications, reports and workflows that support onboarding, engagement and retention.<\/p>\n<p><strong>What you\u2019ll do<\/strong><\/p>\n<p>Set up and maintain Intercom Series, customer messages and automated follow-ups.<br \/>\nBuild and improve Salesforce dashboards and reports so teams can track performance and follow up where needed.<br \/>\nHelp organize customer journeys, handovers and team workflows.<br \/>\nCoordinate customer tutorial videos with Product Marketing and the teams, including scheduling recordings, tracking delivery and publishing approved videos in the Help Center.<br \/>\nSpot gaps, suggest practical improvements and help put them into practice.<br \/>\nTest changes, check results and document how things work.<br \/>\nUse AI tools to speed up routine work and improve how tasks are done.<\/span><\/p>\n<p><strong>What we\u2019re looking for<\/strong><\/p>\n<p>Someone organized and curious, who enjoys figuring out systems and following things through.<br \/>\nConfidence working with data, spreadsheets and reporting.<br \/>\nThe ability to turn an idea or brief into something the team can use.<br \/>\nConfidence using AI tools to solve practical problems and explore better ways of working, while checking the output and knowing when human judgment is needed.<br \/>\nClear written English and the ability to coordinate with colleagues across teams and locations.<br \/>\nExperience with Intercom, Salesforce or similar tools is useful, along with an understanding of customer success and retention.<\/p>\n<p><strong>Working arrangements<\/strong><\/p>\n<p>This is a part-time role, equivalent to 2\u20133 days per week, with flexibility in how the hours are arranged. We would aim to coordinate some office time with the CX Director.<\/p>\n<p>The role could suit a student with relevant skills who can commit to regular weekly availability.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<pre class=\"x_MsoNormal\" style=\"text-align: center;\">Tell them you heard about the position from Nefesh B\u2019Nefesh.\r\n\r\nPlease do not repost position.<\/pre>\n","protected":false},"author":43,"featured_media":100040587,"template":"","meta":{"_monsterinsights_skip_tracking":false,"_promoted":"","_job_location":"","_application":"https:\/\/rapaport.bamboohr.com\/careers\/307?source=aWQ9MjE%3D","_company_name":"Rapaport","_company_website":"https:\/\/rapaport.com\/trade\/","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[44,8350],"job-categories":[87,107],"job-types":[23248,3,93],"class_list":["post-100040586","job_listing","type-job_listing","status-publish","has-post-thumbnail","hentry","job_listing_region-jerusalem","job_listing_region-jerusalem-area","job_listing_category-customer-service","job_listing_category-hi-tech","job_listing_type-hybrid","job_listing_type-part-time","job_listing_type-student","job-type-hybrid","job-type-part-time","job-type-student"],"_links":{"self":[{"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/job-listings\/100040586","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/users\/43"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/media\/100040587"}],"wp:attachment":[{"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/media?parent=100040586"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/job_listing_region?post=100040586"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/job-categories?post=100040586"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/job-types?post=100040586"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}