{"id":100040527,"date":"2026-10-29T19:03:30","date_gmt":"2026-10-29T19:03:30","guid":{"rendered":"https:\/\/www.nbn.org.il\/jobboard\/?post_type=job_listing&#038;p=100040527"},"modified":"2026-10-29T19:03:30","modified_gmt":"2026-10-29T19:03:30","slug":"registration-communications-agent","status":"publish","type":"job_listing","link":"https:\/\/www.nbn.org.il\/jobboard\/job\/registration-communications-agent\/","title":{"rendered":"Registration Communications Agent"},"content":{"rendered":"<table class=\"x_MsoNormalTable\" border=\"0\" width=\"100%\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr>\n<td>\n<p class=\"x_MsoNormal\">Reports to: Director of Registration<br \/>\nPosition: 1 position; full time<br \/>\nWork setup: At least 4 days a week in the office; at least 4 night shifts a week<\/p>\n<p><strong>About the Role<\/strong><br \/>\nMayanot Israel, a leading Birthright Israel trip provider based in Jerusalem, brings thousands of<br \/>\nNorth American students to Israel every year in partnership with Chabad on Campus. The<br \/>\nRegistration Communications Agent keeps our shared applicant channels answered: the Registration<br \/>\nemail inbox, SMS, phone\/voicemail, WhatsApp and chatbot. It is a hands-on role for someone who<br \/>\nwrites clearly, works fast and enjoys helping applicants and parents get answers.<\/p>\n<p><strong>Key Responsibilities<\/strong><br \/>\n\u25cf Channel Coverage &amp; Triage<br \/>\n\u25cf Answer routine questions by email, SMS, phone, WhatsApp and chatbot.<br \/>\n\u25cf Route group issues to Group Registration Managers, policy ones to the Director.<br \/>\n\u25cf Leave eligibility, assignment and exception decisions to the Registration managers.<br \/>\n\u25cf Templates &amp; Campaigns<br \/>\n\u25cf Keep templates, FAQs and scripts up to date; flag missing or outdated information.<br \/>\n\u25cf Send scheduled reminder campaigns for applications, interviews and documents.<br \/>\n\u25cf Work with Marketing on chatbot, automation and landing-page issues.<br \/>\n\u25cf Reporting<br \/>\n\u25cf Track volume, response times and recurring questions to improve templates.<\/p>\n<table class=\"x_MsoNormalTable\" border=\"0\" width=\"100%\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr>\n<td>\n<p class=\"x_MsoNormal\"><strong>Qualifications<\/strong><br \/>\n\u25cf Excellent written and spoken English (Hebrew not required), with strong service judgment.<br \/>\n\u25cf Extremely organized; comfortable working several live queues and deadlines at once.<br \/>\n\u25cf Strong tech aptitude: CRM, email\/SMS platforms, phone systems, WhatsApp and chatbots.<br \/>\n\u25cf Good judgment about what to answer directly and what to pass on.<br \/>\n\u25cf Ability to convey passion for Am Yisrael, Eretz Yisrael, and the Chabad approach to Jewish life and learning.<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<pre class=\"x_MsoNormal\" style=\"text-align: center;\"><span data-olk-copy-source=\"MessageBody\">\r\nTell them you heard about the position from Nefesh B\u2019Nefesh.<\/span>\r\n\r\nPlease do not repost position.<\/pre>\n","protected":false},"author":43,"featured_media":100032082,"template":"","meta":{"_monsterinsights_skip_tracking":false,"_promoted":"","_job_location":"","_application":"office@mayanot.edu","_company_name":"Mayanot Israel","_company_website":"https:\/\/mayanotisrael.com\/","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[44,8350],"job-categories":[88,51,105],"job-types":[20635,2],"class_list":["post-100040527","job_listing","type-job_listing","status-publish","has-post-thumbnail","hentry","job_listing_region-jerusalem","job_listing_region-jerusalem-area","job_listing_category-administrative","job_listing_category-education","job_listing_category-travel-and-tourism","job_listing_type-evening-hours","job_listing_type-full-time","job-type-evening-hours","job-type-full-time"],"_links":{"self":[{"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/job-listings\/100040527","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/users\/43"}],"wp:attachment":[{"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/media?parent=100040527"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/job_listing_region?post=100040527"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/job-categories?post=100040527"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/job-types?post=100040527"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}