We are looking for booking agents to work for a travel agency in Lakewood.<\/p>\n
Core Responsibilities \u25cf Executes bookings, ticketing and mileage redemptions accurately, from initial request through confirmation \u25cf Reviews sales agent requests for completeness before beginning work, and flags missing information rather than guessing \u25cf Maintains complete, accurate records of passenger and reservation details, including frequent flyer numbers, in the system of record \u25cf Communicates status, delays and issues promptly to the requesting sales agent and, where appropriate, directly to the client \u25cf Escalates issues appropriately, with clear judgment on what requires a manager’s input and what can be resolved independently \u25cf Contributes to shared team documentation so booking knowledge does not live with any one person alone \u25cf Supports coverage across the hours the business needs, including non-standard hours as scheduled Qualifications \u25cf Demonstrated fare and points knowledge, or a fast learner with strong attention to detail and willingness to build it \u25cf Comfortable working independently once trained, with clear judgment on when to ask for help \u25cf Strong written communication, since client-facing correspondence must be clear, warm and professionally worded \u25cf Reliable availability within assigned hours What Success Looks Like, Year One \u25cf Consistently accurate bookings with minimal rework \u25cf Full and correct data entry on every reservation \u25cf Responsive, professional communication with both sales agents, clients, mileage and billing teams \u25cf Demonstrated growth on the competency ladder in the IDP process, with a documented path toward increased ownership \u25cf Formal review tied to the individual’s hire date anniversary, with 90-day check-ins on active goals throughout the year We are an equal opportunity employer committed to a fair and inclusive hiring process.<\/p>\n
Customer service experience preferred.
\npart-full time<\/p>\n
\r\n\r\n\r\nTell them you heard about the position from Nefesh B\u2019Nefesh.<\/span>\r\n\r\nPlease do not repost position.<\/pre>\n\n","protected":false},"author":43,"featured_media":0,"template":"","meta":{"_monsterinsights_skip_tracking":false,"_promoted":"","_job_location":"","_application":"yitty@holylandrecruit.com","_company_name":"Holy Land Recruit","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":1,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[],"job-categories":[87,56],"job-types":[3],"class_list":["post-100040339","job_listing","type-job_listing","status-publish","hentry","job_listing_category-customer-service","job_listing_category-sales-and-account-management","job_listing_type-part-time","job-type-part-time"],"_links":{"self":[{"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/job-listings\/100040339","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/users\/43"}],"wp:attachment":[{"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/media?parent=100040339"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/job_listing_region?post=100040339"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/job-categories?post=100040339"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/job-types?post=100040339"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}