We are hiring a Senior Operations & Client Onboarding Manager to lead client onboarding, improve operational processes and ensure high-quality service delivery across our business.<\/p>\n
This is a hands-on senior role for someone highly organised, process-driven, and confident in working with clients, internal teams, and technical partners.<\/p>\n
You will own the onboarding of new clients and additional service streams, ensuring data is collected, verified, uploaded, and handed over properly. You will also help manage day-to-day operations, improve systems and processes, monitor KPIs and support a high-performing operations team.<\/p>\n
What you’ll do:<\/strong> Qualifications:<\/strong><\/p>\n 5+ years\u2019 experience in operations, onboarding, implementation, service delivery, project management or a similar role.
\nLead onboarding for new clients and new service streams.
\nSet clear onboarding milestones and timelines.
\nWork with clients to collect, audit and verify technical, financial and operational data.
\nCoordinate with sales and senior management to confirm service deliverables.
\nWork with technical partners on remote connectivity, meter reading and equipment installation.
\nEnsure data is correctly uploaded into billing and operational systems.
\nPrepare tenant welcome packs and service-level communications.
\nManage handover from onboarding to operations.
\nMonitor early billing cycles and resolve issues quickly.
\nOversee operational workflows, KPIs and service quality.
\nImprove processes, systems, reporting and team efficiency.
\nLiaise with operations, finance, credit control, sales and external stakeholders.<\/p>\n
\nExperience managing people, workloads or operational teams.
\nExcellent spoken and written English.
\nStrong client-facing communication skills.
\nProven ability to manage complex projects involving data, systems, deadlines and multiple stakeholders.
\nStrong attention to detail.
\nConfidence working with technical, financial and operational information.
\nStrong process-improvement mindset.
\nExperience using CRM, workflow, database, billing or project-management systems.
\nCalm, practical and professional approach under pressure.
\nStrong advantage- Over 5 years of experience in operations, onboarding, implementation, service delivery, project management, or a related field.
\n– Proven experience in managing teams, workloads, or operational functions.
\n– Excellent spoken and written English skills.
\n– Strong communication skills for client interactions.
\n– Demonstrated ability to manage complex projects involving data, systems, deadlines, and multiple stakeholders.
\n– Exceptional attention to detail.
\n– Confident in working with technical, financial, and operational information.
\n– Strong focus on process improvement.
\n– Experienced in using CRM, workflow, database, billing, or project management systems.
\n– Maintains a calm, practical, and professional demeanor under pressure.
\n– A significant advantage for this role.<\/p>\nTell them you heard about the position from Nefesh B\u2019Nefesh.<\/span>\r\n\r\nPlease do not repost position.<\/pre>\n","protected":false},"author":42,"featured_media":0,"template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_promoted":"","_job_location":"","_application":"recruitment@au-ltd.co.uk","_company_name":"","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[39],"job-categories":[106],"job-types":[2],"class_list":["post-100039366","job_listing","type-job_listing","status-publish","hentry","job_listing_region-beit-shemesh","job_listing_category-hr-and-recruitment","job_listing_type-full-time","job-type-full-time"],"_links":{"self":[{"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/job-listings\/100039366","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/users\/42"}],"wp:attachment":[{"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/media?parent=100039366"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/job_listing_region?post=100039366"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/job-categories?post=100039366"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/job-types?post=100039366"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}