{"id":100039070,"date":"2026-05-07T07:26:56","date_gmt":"2026-05-07T07:26:56","guid":{"rendered":"https:\/\/www.nbn.org.il\/jobboard\/?post_type=job_listing&p=100039070"},"modified":"2026-05-07T07:26:56","modified_gmt":"2026-05-07T07:26:56","slug":"it-support-specialist-4","status":"publish","type":"job_listing","link":"https:\/\/www.nbn.org.il\/jobboard\/job\/it-support-specialist-4\/","title":{"rendered":"IT Support Specialist"},"content":{"rendered":"

Modiin based law office is seeking an IT Support Specialist, responsible for first level technical support in the Israel office, including user support for application questions and problems, desktop, laptop, printer support, and computer room support working with Detroit IT Business Professionals or outside consultants. There will be strong emphasis on prompt response and resolutions to support calls because the lawyers and business professionals depend on computer equipment to serve clients. Effective customer service and good communication skills are essential to this role.<\/span><\/p>\n

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Responsibilities:\u00a0<\/b><\/p>\n

System Support<\/b><\/p>\n

* \u00a0 Follow departmental policies, procedures, schedules, and controls in coordination with Detroit IT<\/p>\n

* \u00a0 Install, uninstall, and troubleshoot hardware and software at the regional office level<\/p>\n

* \u00a0 Maintain and inventory all regional office hardware (desktops\/laptops, printers, scanners, and computer room equipment)<\/p>\n

* \u00a0 Ensure computer room cleanliness and organization<\/p>\n

* \u00a0 Test and execute contingency plans to minimize disruption (servers, WAN, internet, routers, gateways, printing systems)<\/p>\n

* \u00a0 Provide technical support including: PC imaging, phone setup, PDA support, IP configuration, network connectivity (ping\/IP checks), printer\/copier support, scanning\/PDFs, projectors, air cards, wireless, browser\/web access<\/p>\n

* \u00a0 Support videoconferencing, scanners, VPN\/Citrix remote access, hardware swaps, and user training<\/p>\n

* \u00a0 Collaborate closely with Regional Office Administrators<\/p>\n

User Support<\/b><\/p>\n

* \u00a0 Respond promptly and courteously to user inquiries and technical issues<\/p>\n

* \u00a0 Log and track support requests in Help Desk database<\/p>\n

* \u00a0 Coordinate with Detroit IT staff and vendors to resolve issues<\/p>\n

* \u00a0 Support remote users through remote access tools<\/p>\n

* \u00a0 Attend Detroit IT meetings (virtually) to stay current on updates and issues<\/p>\n

* \u00a0 Participate in team projects across regional and Detroit offices<\/p>\n

* \u00a0 Plan and implement additional projects as assigned<\/p>\n

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Qualifications:<\/b><\/p>\n

* \u00a0 Completed A+ and N+ certification programs.<\/p>\n

* \u00a0 Completed one year of a two- or four-year degree program in computer or business systems or have equivalent related experience and proven ability.<\/p>\n

* \u00a0 Intermediate to advanced knowledge of Microsoft Office, Windows and general office computer software applications.<\/p>\n

* \u00a0 Familiarity with other software used in a law firm environment (e-mail, time entry, document management, etc.)<\/p>\n

* \u00a0 Prior experience in a service-oriented business environment.<\/p>\n

* \u00a0 Fluency in English and Hebrew is required.<\/p>\n

* \u00a0 Demonstrated troubleshooting, organizational and communication skills.<\/p>\n

* \u00a0 Demonstrated ability to adapt to new technology and apply to the legal environment.<\/p>\n","protected":false},"author":42,"featured_media":0,"template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_promoted":"","_job_location":"","_application":"hotjobs@rybtech.com","_company_name":"RYB Tech","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[70],"job-categories":[103],"job-types":[2],"class_list":{"0":"post-100039070","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-modiin","6":"job_listing_category-it","7":"job_listing_type-full-time","9":"job-type-full-time"},"_links":{"self":[{"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/job-listings\/100039070","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/users\/42"}],"wp:attachment":[{"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/media?parent=100039070"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/job_listing_region?post=100039070"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/job-categories?post=100039070"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/job-types?post=100039070"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}