We’re looking for a Technical Support Engineer (Tier 3, Dev focused) to join our team full-time, on-site at our offices.<\/p>\n
This role is ideal for someone with strong technical support experience and a hands-on coding background who’s ready to take the next step toward development. You’ll investigate and resolve our most complex customer issues, but you won’t stop at workarounds – you’ll dig into the codebase, submit PRs, and ship real fixes.<\/p>\n
If you thrive on solving hard problems, love learning how systems work under the hood, and want a role where support and development go hand in hand, this is the role for you.<\/p>\n
Responsibilities:
\n– Investigate complex technical issues and identify root causes.
\n– Hands-on fixes: Contribute directly to the codebase by submitting Pull Requests and fixing bugs.
\n– Manage escalated support cases end-to-end, including providing primarily email-based support in Hebrew.
\n– Implement voice and text AI agents.
\n– Collaborate closely with R&D to escalate and resolve issues.
\n– Create and maintain internal documentation and knowledge base articles.
\n– Deliver technical training to other teams and support cross-functional projects.<\/p>\n
Requirements:
\n– Hands-on coding: A proven ability to read, debug, and write code in JavaScript\/React.
\n– Strong problem-solving skills and a “hacker” mindset: You love taking things apart to see how they work, and you\u2019re not afraid to jump into a complex, unfamiliar codebase.
\n– Experience in a technical field or a strong technical background (e.g., CS degree, bootcamp, military tech unit, or equivalent hands-on experience).
\n– Professional-level competence in both Hebrew and English (primarily written).
\n– Comfortable with ambiguity: you take initiative, communicate clearly, and work well with autonomy.<\/p>\n
Nice to have:
\n– Proven experience in a Tier 3 or senior technical support role.
\n– Experience contributing to a production codebase in a professional setting (PRs, code reviews, bug fixes).
\n– Familiarity with SaaS platforms, messaging\/communication tools, or contact center technologies.
\n– Exposure to AI\/NLP concepts or experience working with conversational AI agents.<\/p>\n
Tell them you heard about the position from Nefesh B\u2019Nefesh.\r\n\r\nPlease do not repost position.\r\n\r\n<\/pre>\n","protected":false},"author":42,"featured_media":100038717,"template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_promoted":"","_job_location":"Tel Aviv","_application":"https:\/\/glassix.recruitee.com\/o\/technical-support-engineer-tier-3-dev-focused\/c\/new","_company_name":"Glassix Solutions LTD","_company_website":"https:\/\/www.glassix.com\/","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[71],"job-categories":[52],"job-types":[2,23252],"class_list":{"0":"post-100038713","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"has-post-thumbnail","5":"hentry","6":"job_listing_region-tel-aviv","7":"job_listing_category-engineering","8":"job_listing_type-full-time","9":"job_listing_type-in-office-only","11":"job-type-full-time","12":"job-type-in-office-only"},"_links":{"self":[{"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/job-listings\/100038713","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/users\/42"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/media\/100038717"}],"wp:attachment":[{"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/media?parent=100038713"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/job_listing_region?post=100038713"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/job-categories?post=100038713"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/job-types?post=100038713"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}