{"id":100034871,"date":"2024-12-15T08:17:10","date_gmt":"2024-12-15T08:17:10","guid":{"rendered":"https:\/\/www.nbn.org.il\/jobboard\/?post_type=job_listing&#038;p=100034871"},"modified":"2025-01-17T00:48:23","modified_gmt":"2025-01-17T00:48:23","slug":"technical-writer-4","status":"expired","type":"job_listing","link":"https:\/\/www.nbn.org.il\/jobboard\/?post_type=job_listing&p=100034871","title":{"rendered":"Technical Writer"},"content":{"rendered":"<pre style=\"text-align: center\">This is an NBN Connect post on behalf of another organization.<\/pre>\n<p>We are seeking a motivated Documentation Specialist to join our Knowledge and Training team and play a critical role in supporting the Operations department. This position offers the opportunity to create high-quality, accurate technical documentation that empowers market-facing teams to understand, configure, and deploy products. The Documentation Specialist will collaborate with cross-functional teams to develop user guides, manuals, process documentation, and other technical materials.<\/p>\n<p>This is a hybrid position in either Jerusalem or Tel Aviv, reporting to the Director of Knowledge and Training.<\/p>\n<h3>Responsibilities:<\/h3>\n<ul>\n<li>Produce, organize, and maintain high-quality technical and product support documentation, including how-to guides, troubleshooting materials, and technical playbooks.<\/li>\n<li>Collaborate with Product, Development, and Operations teams to update documentation based on product releases.<\/li>\n<li>Partner with Go-To-Market teams to create and store new process documentation in the knowledge base.<\/li>\n<li>Analyze content for reuse and single-sourcing opportunities.<\/li>\n<li>Monitor and optimize Knowledge Base usage and other support tools, adjusting based on feedback.<\/li>\n<li>Manage the Knowledge Council, triaging and delegating the creation of team-specific support materials.<\/li>\n<li>Review and edit team documentation for consistency and provide training on standards and tools.<\/li>\n<li>Integrate GPT into knowledge systems, tools, and processes, and oversee GPT-related projects.<\/li>\n<\/ul>\n<h3>Requirements:<\/h3>\n<ul>\n<li><strong>Experience<\/strong>: 2+ years in technical writing or a similar role.<\/li>\n<li><strong>Language<\/strong>: Native-level English.<\/li>\n<li><strong>Tools<\/strong>: Proficiency with documentation tools like Zendesk, Confluence, or similar.<\/li>\n<li><strong>Technical Skills<\/strong>: Familiarity with HTML, CSS, and XML.<\/li>\n<li><strong>Collaboration<\/strong>: Experience working with Product Development teams.<\/li>\n<\/ul>\n<h3>Personal Competencies:<\/h3>\n<ul>\n<li>Strong written and verbal communication skills.<\/li>\n<li>Ability to simplify complex technical concepts for multiple audiences.<\/li>\n<li>Exceptional organizational skills and multitasking ability.<\/li>\n<li>Adaptability to changing priorities.<\/li>\n<li>Ability to work independently and collaboratively.<\/li>\n<\/ul>\n<h3>Preferred Qualifications:<\/h3>\n<ul>\n<li>Experience working with engineers and developers.<\/li>\n<li>KCS Certification.<\/li>\n<li>Experience with ChatGPT (for documentation and knowledge capture).<\/li>\n<\/ul>\n<h3>Benefits:<\/h3>\n<ul>\n<li>Family-friendly environment with flexible working hours.<\/li>\n<li>Opportunity to work in a fast-paced tech startup with a global team.<\/li>\n<li>Clear career advancement path with regular feedback and support for achieving KPIs.<\/li>\n<li>Learning and growth opportunities.<\/li>\n<li>Cibus and plenty of treats.<\/li>\n<\/ul>\n<p>This role offers the chance to make a meaningful impact while growing professionally within a dynamic and innovative environment.<\/p>\n","protected":false},"author":39,"featured_media":100027681,"template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_promoted":"","_job_location":"","_application":"resumes@nbn.org.il","_company_name":"NBN Recruitment","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":1,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[44,71],"job-categories":[107],"job-types":[23248],"class_list":{"0":"post-100034871","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"has-post-thumbnail","5":"hentry","6":"job_listing_region-jerusalem","7":"job_listing_region-tel-aviv","8":"job_listing_category-hi-tech","9":"job_listing_type-hybrid","11":"job-type-hybrid","12":"job_position_filled"},"_links":{"self":[{"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/job-listings\/100034871","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/users\/39"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/media\/100027681"}],"wp:attachment":[{"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/media?parent=100034871"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/job_listing_region?post=100034871"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/job-categories?post=100034871"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/job-types?post=100034871"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}