{"id":100032378,"date":"2024-02-07T07:37:08","date_gmt":"2024-02-07T07:37:08","guid":{"rendered":"https:\/\/www.nbn.org.il\/jobboard\/?post_type=job_listing&#038;p=100032378"},"modified":"2024-04-08T00:48:31","modified_gmt":"2024-04-08T00:48:31","slug":"service-desk-helpdesk","status":"expired","type":"job_listing","link":"https:\/\/www.nbn.org.il\/jobboard\/?post_type=job_listing&p=100032378","title":{"rendered":"Service Desk\/HelpDesk"},"content":{"rendered":"<pre style=\"text-align: center\">This is an NBN Connect post on behalf of another organization.<\/pre>\n<p><strong>Responsibilities:<\/strong><\/p>\n<ul>\n<li>Test and analyze IT system and software performance.<\/li>\n<li>Resolve incoming client and personnel IT queries remotely via email and phone, or at the office.<\/li>\n<li>Prioritize and resolve IT concerns and escalate serious issues to relevant stakeholders.<\/li>\n<li>Avoid service interruptions by performing system installations, updates, and maintenance procedures.<\/li>\n<li>Prepare training manuals and FAQ materials for easy-access end-user guidance.<\/li>\n<li>Document processes and maintain service desk records.<\/li>\n<li>Make recommendations to optimize IT performance and prevent future problems.<\/li>\n<li>Collaborate with internal departments to ensure that IT needs are met.<\/li>\n<li>Keep informed of advancements in IT.<\/li>\n<li>Resolve complex issues requiring detailed systems and applications knowledge that have been escalated from Tier I<\/li>\n<li>Maintain system capabilities by testing existing equipment and programs.<\/li>\n<li>Try out new systems and software.<\/li>\n<li>Train users on the proper use of hardware and software.<\/li>\n<li>Provide closure details.<\/li>\n<\/ul>\n<p><strong>Requirements:<\/strong><\/p>\n<ul>\n<li>In-depth and current knowledge of computer programs and hardware.<\/li>\n<li>Proficiency in customer relationship management and task management software.<\/li>\n<li>Exceptional analytical and problem-solving skills.<\/li>\n<li>Advanced collaboration, communication, and interpersonal skills.<\/li>\n<li>Excellent organizational and time management skills.<\/li>\n<li>Fluent Hebrew and English required.<\/li>\n<\/ul>\n","protected":false},"author":38,"featured_media":100027681,"template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_promoted":"","_job_location":"","_application":"resumes@nbn.org.il","_company_name":"NBN Recruitment Services","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[69,79],"job-categories":[107,103],"job-types":[2,23252],"class_list":{"0":"post-100032378","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"has-post-thumbnail","5":"hentry","6":"job_listing_region-center","7":"job_listing_region-petach-tikva","8":"job_listing_category-hi-tech","9":"job_listing_category-it","10":"job_listing_type-full-time","11":"job_listing_type-in-office-only","13":"job-type-full-time","14":"job-type-in-office-only"},"_links":{"self":[{"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/job-listings\/100032378","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/users\/38"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/media\/100027681"}],"wp:attachment":[{"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/media?parent=100032378"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/job_listing_region?post=100032378"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/job-categories?post=100032378"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/job-types?post=100032378"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}