{"id":100032000,"date":"2023-12-25T12:46:28","date_gmt":"2023-12-25T12:46:28","guid":{"rendered":"https:\/\/www.nbn.org.il\/jobboard\/?post_type=job_listing&#038;p=100032000"},"modified":"2024-02-24T00:49:21","modified_gmt":"2024-02-24T00:49:21","slug":"international-customer-success-manager","status":"expired","type":"job_listing","link":"https:\/\/www.nbn.org.il\/jobboard\/?post_type=job_listing&p=100032000","title":{"rendered":"International Customer Success Manager"},"content":{"rendered":"<pre style=\"text-align: center\"><span style=\"font-weight: 400\">This is an NBN Connect post on behalf of another organization.<\/span><\/pre>\n<p>We are seeking an experienced and dedicated individual to join our team as a Senior Customer Success Manager, providing direction and leadership to our international team of customer support and success agents.<\/p>\n<p>Reporting to the Executive Manager of Operations, the successful candidate will play a crucial role in ensuring customer satisfaction and driving growth. If you have a proven track record in Account Management and possess strong leadership skills, we invite you to apply.<\/p>\n<p><strong>Job Responsibilities:<\/strong><\/p>\n<ul>\n<li>Lead\u00a0and\u00a0support\u00a0a team of customer success managers.<\/li>\n<li>Develop and implement strategies to drive customer retention and expansion.<\/li>\n<li>Monitor and analyze key performance indicators to measure success.<\/li>\n<li>Organize and\u00a0facilitate\u00a0training to enhance team skills and capabilities.<\/li>\n<li>Encourage personal goals and development.<\/li>\n<li>Monitor industry trends and best practices to stay informed and\u00a0provide\u00a0relevant training.<\/li>\n<li>Maintain\u00a0existing policy and procedure documents.<\/li>\n<li>Generate and present regular reports on account performance and team achievements.<\/li>\n<li>Weekly one-to-one meetings with Customer Service managers to track and report on individual KPIs and processes, offering guidance and advice where necessary.<\/li>\n<li>Produce monthly summary management reports on retention, churn, and technical support cases.<\/li>\n<li>Identify\u00a0concerns inhibiting\u00a0client\u00a0growth and retention.<\/li>\n<\/ul>\n<p><strong>Job Requirements:<\/strong><\/p>\n<ul>\n<li>Native-level English speaker with strong written and verbal communication skills.<\/li>\n<li>Minimum of five years in Customer Success and Support.<\/li>\n<li>Two years in a management role, demonstrating leadership skills.<\/li>\n<li>High energy with\u00a0strong communication\u00a0and\u00a0presentation skills, highly organized and collaborative.<\/li>\n<li>Experience in building and maintaining relationships with customers.<\/li>\n<li>Empathetic, positive attitude with a desire to help our team and customers reach their goals.<\/li>\n<li>Organizational, time-management, and decision-making skills.<\/li>\n<li>Passion for technology.<\/li>\n<li>Salesforce experience is a plus.<\/li>\n<\/ul>\n<p>This is a hybrid position that requires three in-office work days.<\/p>\n","protected":false},"author":38,"featured_media":100027681,"template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_promoted":"","_job_location":"","_application":"resumes@nbn.org.il","_company_name":"NBN Recruitment Services","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":1,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[85,44],"job-categories":[87,109,56],"job-types":[2,23248],"class_list":{"0":"post-100032000","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"has-post-thumbnail","5":"hentry","6":"job_listing_region-from-home","7":"job_listing_region-jerusalem","8":"job_listing_category-customer-service","9":"job_listing_category-management","10":"job_listing_category-sales-and-account-management","11":"job_listing_type-full-time","12":"job_listing_type-hybrid","14":"job-type-full-time","15":"job-type-hybrid","16":"job_position_filled"},"_links":{"self":[{"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/job-listings\/100032000","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/users\/38"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/media\/100027681"}],"wp:attachment":[{"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/media?parent=100032000"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/job_listing_region?post=100032000"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/job-categories?post=100032000"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/job-types?post=100032000"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}