{"id":100031824,"date":"2023-12-10T10:01:21","date_gmt":"2023-12-10T10:01:21","guid":{"rendered":"https:\/\/www.nbn.org.il\/jobboard\/?post_type=job_listing&#038;p=100031824"},"modified":"2024-02-09T00:48:53","modified_gmt":"2024-02-09T00:48:53","slug":"customer-service-manager","status":"expired","type":"job_listing","link":"https:\/\/www.nbn.org.il\/jobboard\/?post_type=job_listing&p=100031824","title":{"rendered":"Customer Service Manager"},"content":{"rendered":"<pre style=\"text-align: center\">This is an NBN Connect post on behalf of another organization.<\/pre>\n<p><strong>Tasks &amp; Responsibilities:<\/strong><\/p>\n<ul>\n<li>Develop and execute customer service strategies aligned with the company&#8217;s overall objectives and values.<\/li>\n<li>Develop service procedures, policies, and standards.<\/li>\n<li>Manage the customer service agents \u2013 including training, coaching, and performance management with clear team goals and KPIs.<\/li>\n<li>Oversee the resolution of customer inquiries, issues, and escalations in a timely and satisfactory manner.<\/li>\n<li>Ensure a consistent and high-quality customer experience across all communications channels.<\/li>\n<li>Improve customer service experience, create engaged customers, and facilitate organic growth.<\/li>\n<li>Keep accurate records and document customer service actions and discussions.<\/li>\n<li>Analyze statistics and compile reports to present areas for improvement, customer feedback, and customer insights.<\/li>\n<li>Adhere to and manage the approved budget, ensuring efficient allocation of resources.<\/li>\n<li>Continuously improve and streamline customer service processes to enhance efficiency and effectiveness.<\/li>\n<li>Stay updated on industry trends and best practices in customer service.<\/li>\n<\/ul>\n<p><strong>Desired Skills &amp; Abilities:<\/strong><\/p>\n<ul>\n<li>BA degree in Business Management or related field.<\/li>\n<li>Proven working experience as a Customer Service Manager of at least five years.<\/li>\n<li>Proven working experience as a CI (continuous improvement) for at least two years.<\/li>\n<li>Experience in a consumer goods company.<\/li>\n<li>Experience in beauty care companies\/global companies (Unilever, Diplomate, etc.) is an advantage.<\/li>\n<li>Proficiency in English, excellent verbal and written skills.<\/li>\n<\/ul>\n","protected":false},"author":38,"featured_media":100027681,"template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_promoted":"","_job_location":"","_application":"resumes@nbn.org.il","_company_name":"NBN Recruitment Services","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[16993],"job-categories":[87,109],"job-types":[2],"class_list":{"0":"post-100031824","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"has-post-thumbnail","5":"hentry","6":"job_listing_region-rishon-lezion","7":"job_listing_category-customer-service","8":"job_listing_category-management","9":"job_listing_type-full-time","11":"job-type-full-time"},"_links":{"self":[{"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/job-listings\/100031824","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/users\/38"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/media\/100027681"}],"wp:attachment":[{"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/media?parent=100031824"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/job_listing_region?post=100031824"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/job-categories?post=100031824"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/job-types?post=100031824"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}