{"id":100030073,"date":"2023-11-12T14:00:00","date_gmt":"2023-11-12T14:00:00","guid":{"rendered":"https:\/\/www.nbn.org.il\/jobboard\/?post_type=job_listing&#038;p=100030073"},"modified":"2024-01-12T00:48:59","modified_gmt":"2024-01-12T00:48:59","slug":"service-desk-analyzer-tier2","status":"expired","type":"job_listing","link":"https:\/\/www.nbn.org.il\/jobboard\/?post_type=job_listing&p=100030073","title":{"rendered":"Service Desk Analyzer (Tier2)"},"content":{"rendered":"<pre style=\"text-align: center\">This is an NBN Connect post on behalf of another organization.<\/pre>\n<p><strong>Responsibilities:<\/strong><\/p>\n<ul>\n<li>Testing and analyzing IT system and software performance.<\/li>\n<li>Resolving incoming client and personnel IT queries remotely via email and phone, or at the office.<\/li>\n<li>Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders.<\/li>\n<li>Avoiding service interruptions by performing system installations, updates, and maintenance procedures.<\/li>\n<li>Preparing training manuals and FAQ materials for easy-access end-user guidance.<\/li>\n<li>Documenting processes and maintaining service desk records.<\/li>\n<li>Making recommendations to optimize IT performance and prevent future problems.<\/li>\n<li>Collaborating with internal departments to ensure that IT needs are met.<\/li>\n<li>Keeping informed of advancements in IT.<\/li>\n<\/ul>\n<p><strong>Requirements:<\/strong><\/p>\n<ul>\n<li>In-depth and current knowledge of computer programs and hardware.<\/li>\n<li>Proficiency in customer relationship management (CRM) and task management software.<\/li>\n<li>Exceptional analytical and problem-solving skills.<\/li>\n<li>Advanced collaboration, communication, and interpersonal skills.<\/li>\n<li>Excellent organizational and time management skills.<\/li>\n<\/ul>\n","protected":false},"author":33,"featured_media":100028172,"template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_promoted":"","_job_location":"","_application":"resumes@nbn.org.il","_company_name":"NBN Recruitment Services","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[69,79],"job-categories":[107,103],"job-types":[2],"class_list":{"0":"post-100030073","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"has-post-thumbnail","5":"hentry","6":"job_listing_region-center","7":"job_listing_region-petach-tikva","8":"job_listing_category-hi-tech","9":"job_listing_category-it","10":"job_listing_type-full-time","12":"job-type-full-time"},"_links":{"self":[{"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/job-listings\/100030073","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/users\/33"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/media\/100028172"}],"wp:attachment":[{"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/media?parent=100030073"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/job_listing_region?post=100030073"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/job-categories?post=100030073"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/job-types?post=100030073"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}