{"id":100028242,"date":"2024-07-29T09:50:30","date_gmt":"2024-07-29T09:50:30","guid":{"rendered":"https:\/\/www.nbn.org.il\/jobboard\/?post_type=job_listing&#038;p=100028242"},"modified":"2024-09-28T00:48:31","modified_gmt":"2024-09-28T00:48:31","slug":"client-care-associate","status":"expired","type":"job_listing","link":"https:\/\/www.nbn.org.il\/jobboard\/?post_type=job_listing&p=100028242","title":{"rendered":"Client Care Associate"},"content":{"rendered":"<pre style=\"text-align: center\">This is an NBN Connect post on behalf of another organization.<\/pre>\n<p>The Client Care Associate is responsible for maintaining customer loyalty and satisfaction by providing helpful information, answering questions, and responding quickly and efficiently to client issues and concerns. They are the front line of support for clients and help ensure that our customers are satisfied with our products as well as services.<\/p>\n<p><strong>Tasks and Responsibilities:<\/strong><\/p>\n<ul>\n<li>Deliver exceptional and memorable experiences to our customers in Europe and Israel.<\/li>\n<li>Foster and maintain excellent relations with customers, analyze their needs, and propose solutions tailored to their requirements.<\/li>\n<li>Assist customers via emails, call center, chat, and social media.<\/li>\n<li>Promote suitable products and services.<\/li>\n<li>Take appropriate measures to solve problems effectively.<\/li>\n<li>Achieve productivity goals.<\/li>\n<li>Communicate proactively with customers, handle complaints, and follow up.<\/li>\n<\/ul>\n<p><strong>Skills and Abilities:<\/strong><\/p>\n<ul>\n<li>One to three years of experience in customer service is a must.<\/li>\n<li><em>Required Languages:<\/em> Hebrew and English at a mother tongue level.<\/li>\n<li>Excellent customer service and problem-solving skills.<\/li>\n<li>Enjoys communicating with customers through calls, chats, and emails.<\/li>\n<li>Passion for great service and the ability to connect with people.<\/li>\n<li>Strong written and spoken communication skills.<\/li>\n<li>Ability to multi-task, work independently, and as a team player.<\/li>\n<li>High level of professionalism.<\/li>\n<li>Knowledge of Zendesk and SAP is an advantage.<\/li>\n<\/ul>\n<p><strong>Characteristics:<\/strong><\/p>\n<ul>\n<li>Organized<\/li>\n<li>Good communication and presentation skills<\/li>\n<li>Attention to detail<\/li>\n<li>Takes initiative<\/li>\n<li>Ability to multi-task<\/li>\n<li>Works well under pressure<\/li>\n<li>Able to work well in a team or individually<\/li>\n<\/ul>\n","protected":false},"author":33,"featured_media":100027681,"template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_promoted":"","_job_location":"","_application":"resumes@nbn.org.il","_company_name":"NBN Recruitment Services","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[69,16993],"job-categories":[87],"job-types":[2],"class_list":{"0":"post-100028242","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"has-post-thumbnail","5":"hentry","6":"job_listing_region-center","7":"job_listing_region-rishon-lezion","8":"job_listing_category-customer-service","9":"job_listing_type-full-time","11":"job-type-full-time"},"_links":{"self":[{"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/job-listings\/100028242","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/users\/33"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/media\/100027681"}],"wp:attachment":[{"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/media?parent=100028242"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/job_listing_region?post=100028242"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/job-categories?post=100028242"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/job-types?post=100028242"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}