{"id":100028094,"date":"2022-11-09T07:54:53","date_gmt":"2022-11-09T07:54:53","guid":{"rendered":"https:\/\/www.nbn.org.il\/jobboard\/?post_type=job_listing&#038;p=100028094"},"modified":"2023-01-09T00:48:28","modified_gmt":"2023-01-09T00:48:28","slug":"application-scientist-french","status":"expired","type":"job_listing","link":"https:\/\/www.nbn.org.il\/jobboard\/?post_type=job_listing&p=100028094","title":{"rendered":"Application Scientist (French)"},"content":{"rendered":"<p>French MT level<\/p>\n<p>We\u2019re looking for an Application Scientist superstar who will join our Customer Success team.<\/p>\n<p><strong>Job Description<\/strong><\/p>\n<p>The Application Scientist will ensure customers properly and satisfactorily adapt our product, accompanying technical and scientific implementation, including onboarding, ongoing retention, and growth. Through regular meetings, email conversations, and webinars with customers, you\u2019ll build strong relationships that persist through the lifecycle of the licensing. You\u2019ll be the first point of contact for the customers, and will help them build programs, processes, and procedures that are successful and repeatable in delivering value to them.<\/p>\n<p>Key Responsibilities<\/p>\n<ul>\n<li>Full ownership of assigned strategic accounts and their successful adoption of our platform leading to possible upgrades, referrals, and renewals.<\/li>\n<li>Work closely with Product and Development teams to promote and tailor suit customer\u2019s needs and advice and solve customer\u2019s issues<\/li>\n<li>Create a professional close relationship with project managers of VIP accounts, including periodical meetings to ensure satisfaction<\/li>\n<li>Work closely with Product and Development teams to promote and tailor suit customer\u2019s needs\/advice and solve customer\u2019s issues<\/li>\n<li>Answer support tickets from account users within a working day<\/li>\n<li>Coordinate immediate fixes for users by the support engineer team<\/li>\n<li>Coordinate deployment to VIP account servers with product and dev teams.<\/li>\n<li>Help the team to maintain KPIs up to date<\/li>\n<li>Host training and pre-sale webinars<\/li>\n<li>Regularly track and report the activity of VIP accounts<\/li>\n<li>Contribute with articles to our HelpDesk<\/li>\n<li>Onsite visits\/training of potential customers<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Qualifications &amp; Skills<\/strong><\/p>\n<ul>\n<li>MSc\/Ph.D. in Biology or BSc in Biology with laboratory bench experience (preferably in the biotech\/pharma industry)<\/li>\n<li>Programmatic skills are a plus<\/li>\n<li>Passion for customers and for customer success!<\/li>\n<li>Demonstrable leadership skills; working both independently and in team settings<\/li>\n<li>Excellent communication and presentation skills<\/li>\n<li>Ability and willingness to work flexible hours and travel for onsite visits<\/li>\n<li>Fully fluent in English (Oral and Written). Other languages are welcomed<\/li>\n<\/ul>\n","protected":false},"author":33,"featured_media":100027681,"template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_promoted":"","_job_location":"Rosh Haayin","_application":"resumes@nbn.org.il","_company_name":"NBN Recruitment Services","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[69],"job-categories":[87,111],"job-types":[2,23248],"class_list":{"0":"post-100028094","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"has-post-thumbnail","5":"hentry","6":"job_listing_region-center","7":"job_listing_category-customer-service","8":"job_listing_category-science-academia-and-research","9":"job_listing_type-full-time","10":"job_listing_type-hybrid","12":"job-type-full-time","13":"job-type-hybrid"},"_links":{"self":[{"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/job-listings\/100028094","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/users\/33"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/media\/100027681"}],"wp:attachment":[{"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/media?parent=100028094"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/job_listing_region?post=100028094"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/job-categories?post=100028094"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/job-types?post=100028094"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}