US hours & will need some overlap with West Coast time<\/p>\n
Job Description\u00a0<\/strong><\/p>\n We\u2019re looking for an Application Scientist superstar who will join our Customer Success team.<\/p>\n The Application Scientist will ensure customers properly and satisfactorily adapt our product, accompanying technical and scientific implementation, including onboarding, ongoing retention, and growth. Through regular meetings, email conversations, and webinars with customers, you\u2019ll build strong relationships that persist through the lifecycle of the licensing. You\u2019ll be the first point of contact for the customers, and will help them build programs, processes, and procedures that are successful and repeatable in delivering value to them.<\/p>\n Key Responsibilities Qualifications & Skills<\/strong>
\n\u2022 Full ownership of assigned strategic accounts and their successful adoption of our platform leading to possible upgrades, referrals, and renewals.
\n\u2022 Work closely with Product and Development teams to promote and tailor suit customer\u2019s needs and advice and solve customer\u2019s issues
\n\u2022 Create a professional close relationship with project managers of VIP accounts, including periodical meetings to ensure satisfaction
\n\u2022 Work closely with Product and Development teams to promote and tailor suit customer\u2019s needs\/advice and solve customer\u2019s issues
\n\u2022 Answer support tickets from account users within a working day
\n\u2022 Coordinate immediate fixes for users by the support engineer team
\n\u2022 Coordinate deployment to VIP account servers with product and dev teams.
\n\u2022 Help the team to maintain KPIs up to date
\n\u2022 Host training and pre-sale webinars
\n\u2022 Regularly track and report the activity of VIP accounts
\n\u2022 Contribute with articles to our HelpDesk
\n\u2022 Onsite visits\/training of potential customers<\/p>\n
\n\u2022 MSc\/Ph.D. in Biology or BSc in Biology with laboratory bench experience (preferably in the biotech\/pharma industry)
\n\u2022 Programmatic skills are a plus
\n\u2022 Passion for customers and for customer success!
\n\u2022 Demonstrable leadership skills; working both independently and in team settings
\n\u2022 Excellent communication and presentation skills
\n\u2022 Ability and willingness to work flexible hours and travel for onsite visits
\n\u2022 Fully fluent in English (Oral and Written). Other languages are welcomed<\/p>\n","protected":false},"author":33,"featured_media":100027501,"template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_promoted":"","_job_location":"Rosh HaAyin","_application":"resumes@nbn.org.il","_company_name":"NBN Recruitment Services","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[69],"job-categories":[87,109,111],"job-types":[2,23248],"class_list":{"0":"post-100028093","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"has-post-thumbnail","5":"hentry","6":"job_listing_region-center","7":"job_listing_category-customer-service","8":"job_listing_category-management","9":"job_listing_category-science-academia-and-research","10":"job_listing_type-full-time","11":"job_listing_type-hybrid","13":"job-type-full-time","14":"job-type-hybrid"},"_links":{"self":[{"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/job-listings\/100028093","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/users\/33"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/media\/100027501"}],"wp:attachment":[{"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/media?parent=100028093"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/job_listing_region?post=100028093"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/job-categories?post=100028093"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/job-types?post=100028093"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}