{"id":100026295,"date":"2022-06-23T08:28:53","date_gmt":"2022-06-23T08:28:53","guid":{"rendered":"https:\/\/www.nbn.org.il\/jobboard\/?post_type=job_listing&#038;p=100026295"},"modified":"2023-04-01T00:48:38","modified_gmt":"2023-04-01T00:48:38","slug":"technical-support-representative-8","status":"expired","type":"job_listing","link":"https:\/\/www.nbn.org.il\/jobboard\/?post_type=job_listing&p=100026295","title":{"rendered":"Technical Support Representative"},"content":{"rendered":"<p>We are looking for a talented technical support representative to join a dedicated team and provide exceptional customer service to their clients and partners.<\/p>\n<p>As the Technical Support Representative, you will support the comapny&#8217;s clients via troubleshooting a vast array of issues and errors that arise as well as interacting directly with operating systems and software to provide updates and patches.<\/p>\n<section class=\"job-responsibilities\">\n<h2>Responsibilities:<\/h2>\n<ul>\n<li>Provide daily support to the company&#8217;s B2B clients regarding order issues including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation<\/li>\n<li>Communicate clearly and effectively with clients, colleagues, and management to quickly resolve issues and ensure client satisfaction<\/li>\n<li>Maintain detailed records of daily interactions with clients, installation activities, reported issues, and completed solutions along with any further actions required from management<\/li>\n<li>Increase technical knowledge by reading trade publications, operating manuals, and diagnostics information, and attending conferences<\/li>\n<li>Create and implement communication cadences with clients to ensure all issues are effectively solved in a timely manner<\/li>\n<\/ul>\n<\/section>\n<section class=\"job-requirements\">\n<h2>Requirements:<\/h2>\n<ul>\n<li>~1 year(s) of experience in customer support or technical support role<\/li>\n<li>Strong written and communication skills; Fluent in English<\/li>\n<li>Tech-savvy &amp; interested in learning technical skills<\/li>\n<li>Driven demeanor with the ability to remain calm and professional in all circumstances<\/li>\n<li>Ability to quickly identify problems, form solutions and execute step-by-step troubleshooting procedures<\/li>\n<\/ul>\n<\/section>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<pre style=\"text-align: center\">Tell them you heard about the position from Nefesh B\u2019Nefesh.\r\nPlease do not repost position.<\/pre>\n","protected":false},"author":29,"featured_media":100023459,"template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_promoted":"","_job_location":"tel aviv","_application":"resumes@nbn.org.il","_company_name":"NBN Recruitment Services","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":1,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[69,71],"job-categories":[87,103],"job-types":[2],"class_list":{"0":"post-100026295","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"has-post-thumbnail","5":"hentry","6":"job_listing_region-center","7":"job_listing_region-tel-aviv","8":"job_listing_category-customer-service","9":"job_listing_category-it","10":"job_listing_type-full-time","12":"job-type-full-time","13":"job_position_filled"},"_links":{"self":[{"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/job-listings\/100026295","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/users\/29"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/media\/100023459"}],"wp:attachment":[{"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/media?parent=100026295"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/job_listing_region?post=100026295"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/job-categories?post=100026295"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/www.nbn.org.il\/jobboard\/wp-json\/wp\/v2\/job-types?post=100026295"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}